Returns and Refunds Policy

At April Treks, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains when and how you can request a return or refund. By placing an order with us, you agree to the following terms.

Returns

• Returns are only accepted if the product you receive is defective, damaged, or incorrect.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• You must notify us within 7 days of delivery if you wish to initiate a return. Requests made after this period may not be accepted.
• To request a return, please contact us at [email protected] with your order details and supporting photos (if applicable).

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
• If approved, refunds will be processed within a reasonable time frame.
• Refund amounts will cover the cost of the product but may exclude shipping or handling charges unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us at [email protected].

Non-Returnable Items

The following items cannot be returned or refunded:

• Products damaged due to misuse or negligence.
• Items returned without original packaging.
• Items returned after the 7-day window.

Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
• We recommend using a trackable shipping service to ensure the safe return of your product.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us at:
Email: [email protected]